Enabling
Groups to Succeed
Tom Justice, David Jamieson
Why
has facilitation become so important? Because the cost
of ineffective groups and teamwork is becoming too high!
The Complete Guide to Facilitation is a comprehensive
resource that will help your team leaders and group facilitators
prepare more effectively for meetings, improve their group's
processes, and follow up to ensure more productive outcomes
from sessions.
This book includes a wealth of practical
information for inexperienced group leaders as well
as new tools for seasoned facilitators- more than 100
reproducible forms, checklists, planning aids, and guides.
Selected contents are reproduced in CD-ROM format so
that you can customize tools to meet your specific needs.
Selected Contents
User's Guide to the Fieldbook
- Suggestions for the less experienced
facilitator
- Suggestions for the more experienced
facilitator
Introduction
- Facilitation basics
- Understanding adult learning
- Group dynamics and decision making
- Understanding process consultation
Organizing the Group
- Stakeholder analysis and group member
selection
- Developing a group charter
- Chartering the new team
- Selecting a group leader
Setting Group Norms
- Group operating principles
- Establishing ground rules
Planning Meetings
- Building the meeting agenda
- The facilitator process agenda
- The participant agenda
- Meeting room designs
Getting Started Right
- Tips on designing inclusion activities
- Facilitation fundamentals
- The agenda review
- Encouraging participation
- Monitoring group task & maintenance
behaviors
- Group member task behavior evaluation
Handling Conflicts and Common Problems
with Groups
- Facilitating conflict resolution
- Invoking the "seek first to understand"
rule
- Negotiating interpersonal conflicts
- Role negotiation agreement
- Role negotiation progress check
- Handling common problems
Decision Modes
- Absolute consensus decision making
- Consultative decision making
- Modified consensus decision making
- Voting
Evaluation and Group Closure
- The task group process review
- Encouragement now, correction next
time
- Evaluating the regular meeting
- Handling closing with the group
Meeting Records
- Producing meeting records
- Meeting record: agenda item & results/decisions
- Meeting record: minutes
- Meeting record: reduced flip chart
Planning Meetings and Tools
- Developing mission statements
- Values and vision workshop
- Vision statements
- Values statements
- Facilitating strategic planning
- Critical success factor analysis
- Gantt chart planning
Getting Started: the Electronic Meeting
- Facilitating effective teleconferences
- Audioconference participant tips
- Facilitating videoconferences
Technological Tools and Applications
- Tips on facilitating groupware
- Groupware resources
- Audience response system resources
- Computer projectors and facilitation
- Technology bibliography
- Knowing the lingo-a glossary
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