 |
|
Dr.
Alan B. Clardy
Managers
and supervisors will sharpen their analytical and decision-making
skills with this new collection of fully reproducible
case studies. Based on actual, real-life situations, these
exercises prepare supervisors and team leaders for the
challenging problems they face in today's complex workplace.
Each
case study includes
- Summary
of the case
- Discussion
questions which evoke thought and analysis
- Suggested
solutions to the problems presented
Training
Objectives
- Improve
participant's listening skills
- Empower
employees to negotiate
- solutions
fairly
- Provide
opportunities for participants to practice new skills
in a supportive environment
- Illustrate
the skills needed to respond productively to complex
issues
Activities
Cover
- Performance
appraisal
- Managing
effectively
- Sexual
harassment/discrimination
- Managing
disruptive employees
- Coaching/counseling
employees
- Hiring
the right person
|
|
|
|