Volume
2
Ready-to-Use Workshops to Impact
Service Performance
Enhance customer service at all levels of your organization with these two volumes of 20 ready-to-use training workshops. Each workshop includes detailed trainer's notes, transparency masters, and participant handouts. All materials are fully reproducible which makes them an excellent value for your training dollar!
Training Objectives
- Develop a cohesive customer service policy
- Identify service improvement opportunities
- Measure customer service effectiveness