Sharon A. Wulf, Ph.D.
Good customer service is easy to recognize, but often difficult to consistently deliver. This stimulating new training tool will help your work groups and teams evaluate your customer service practices and problems and develop new focus and action plans. Using an engaging card sort activity participants interact and build consensus on priorities, practices, and problems, and then develop action plans.
This easy - to - administer activity is ideal training for customer service associates, call center managers, group leaders, as well as internal customer support people, project teams, and supervisors.
The result will be renewed awareness, better communication, improved focus, and practical action plans to improve your internal and external customer service.
Use this 2 - 3 hour activity in workshops on:
- Customer Service
- Change Management
- Team Building
- Planning and Goal Setting
- Comprehensive Leader's Guide with background interpretation, values profiles, lesson plans, and transparency masters
- 42 Laminated Cards
- Card Sorting Board
- Five 32-page Participant Action Guides