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Laurie
K. Benson
E-mail,
voice mail, conference calls, and videoconferences have
revolutionized communication. Companies are dependent
on technology to link personnel across cities, states,
and countries, especially as virtual teams become more
a part of our business environment. Yet, companies rarely
provide formal training on how to manage these resources.
This book provides guidelines for communicating effectively
through e-mail and voice mail, suggestions for getting
the most out of your conference calls and videoconferences,
and creative and practical suggestions for communicating
with, building, and managing your virtual team.
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